The Hope Exchange


What we do

The services we provide allow us to impact our clients’ lives in the way they need support with the intention of re-integrating them into society or re-unifying them with their families.

We provide homeless adults, most of whom are living on the street, and people at risk of being homeless with access to

  • daily ablutions, toilet and laundry facilities
  • nutritional mealsdirectly and through partnerships with other NPOs
  • social work services
  • monthly healthcare wellness and screening clinic
  • vocational and life skills training in partnership with 3rd parties
  • short term second phase accommodation

By providing these services we create touch points of contact with people to: access their circumstances; gain insight into the number of people in need; and get to start a conversation with them to help them get off the street or get help with other problems like drug addiction, abuse, mental illness, or even just access to a computer.

Daily ablutions and laundry facilities.

Having a safe place to shower and wash their clothing is a service critically required by those living on the street, giving them some kind of self-respect. Lack of access to these facilities results in poor hygiene and further marginalization, rendering them less able to find work or access other much-needed services.

Daily meals.

In association with our partners everyone who comes for a shower gets a meal token for lunch from The Service dining room, lunch on Saturdays served by Ladles of Love and Sundays by RPJ Helping Hands as well as a warm bowl of porridge on Thursdays. We serve breakfast on Wednesdays.

Social care through trained social workers.

Of critical importance is the availability of trained social workers who are on hand to assist clients with any problems. The social workers’ presence is important as it is often the first intervention to help getting individuals off the street, reintegrated into their own communities and reunited with their families. For many, the showers represent their first point of entry to social worker assistance and to prepare the person to move into a shelter and off the streets.

Monthly healthcare wellness and screening clinic

Every last Tuesday of the month two nurses from St John’s Ambulance, specialising in homeless care, attend to our clients’ medical needs. They perform blood pressure tests, advise on nutrition, prescribe and give basic medication and refer more serious cases to the local hospital. On average they see about 100 patients during these mornings. Once the patient received the check-up, they receive a food token as well.

Vocational and life skills training

Short term second phase accommodation.

Geoff Burton House accommodates 40 men who have found employment and who can afford to pay rent while they are finding their feet and looking for a home of their own. Here, they are housed affordably, safely and comfortably in shared rooms. They live independently, are responsible for their own food and has to perform basic chores around the residence.